Trying to not be a negative nancy, I decided to post up a quick article on a great experience I had today with Dell’s customer support.
A client called me saying their server wasn’t booting. I went out there and to make a long story short (about an hour of troubleshooting), I determine 1 of their 4 sticks of ram was faulty.
I called Dell support and with in 2 minutes I was speaking with a live rep. I told him I had some bad ram, and he said no problem… took maybe another 5 minutes of him typing things up, and he is over nighting me a stick of ram to replace the faulty one.
I loved the whole experience. It was incredibly simple and they didn’t treat me like an idiot and make me run a bunch of bullshit diagnostics that I had already done my self troubleshooting and figuring out which stick it was. They took my word for it.
I wish all service calls went like this. Simple, to the point, and gets the problem resolved.
I’ve also had similar great experiences with HP’s support. Dell and HP are both winners in my book for having excellent support centers!