Comments on: New Wave Communications Rights Their Wrong

By: Nick

Nick — Thu, 18 Aug 2011 03:13:04 +0000

Blase, sorry to hear about your trouble, but I wish I could say I was surprised. Nothing has really changed with the local office, despite numerous complaints. All I can say is that there are good people at Newwave, it can just be a challenge to find them. Good luck and hope to hear of your update.

By: Blase

Blase — Wed, 17 Aug 2011 22:04:18 +0000

Nick I am in the Taylorville area, and I just wanted to let you know a year later they still have big problems.

I looked at your first post in awe. I was amazed that I too am having the same issues with the customer service.

I have had it with Newwave to the point that I am no longer threatening them, I did switch to DSL, but I am trying to let them keep me as a cable customer. I contacted Mike Burns to see what he had to say. He told me he was going to try to help. I will see if he does, if this gets fixed I will post on here and let you know. I told him I will not pay any part of my bill until help has been received. It might not be the best idea I have ever had, but what other leverage do we as customers have.

Well we will see what happens. I hope that they do want to keep me as a customer. I will let you know if they do fix this.

Just wanted to let you know that a year later us customers are still in much of the same boat.

Thanks and have a great day!

By: Brian

Brian — Mon, 03 Jan 2011 04:03:27 +0000

The internet speeds that New Wave communications claim to offer are not even close to the speeds that you get. I’m supposed to be getting 12 meg and the closest to that that i get is maybe around 4. During peak hours I only get around 1 meg and sometimes less. I can’t understand how a company like this can stay in business.

By: CHRIS FOREMAN

CHRIS FOREMAN — Fri, 31 Dec 2010 15:50:39 +0000

I am having exact same issues you are having. I wonder if it is legal to say you have 15 meg service when actually you have nothing close to that.

By: John

John — Thu, 17 Jun 2010 17:38:38 +0000

Nick,
No, we are in the Anna area. Still waiting for an HD DVR. Talked to someone at Taylorsville in CS, she said it should be installed Tuesday or this week, but nothing yet. They were to send one of the new ones down this way. I was at the local office on Wednesday, the girl said she didn’t have a work order showing. The installer was there also, heading out to install HD units. Probably mine.

By: Nick

Nick — Mon, 07 Jun 2010 23:45:52 +0000

John, are you in the Taylorville IL market area as well, or a different area?

By: John

John — Mon, 07 Jun 2010 02:25:07 +0000

Nick, I am having the same problems you mentioned. I signed up for the 10 Mbs internet, the DVR with HD and I am still waiting for a DVR. We were spoiled because we had Direct TV for about 8 years and always had a DVR. We switched because we were getting tired of losing TV signal every time it stormed and rained hard, but so far now, we have had 2 major outages with New Wave, the internet speeds changes constantly and the TV signal seems to drop out for no apparent reason also. We are now almost 2 months without a DVR and getting ticked. These guys need to do better.

By: Nick

Nick — Wed, 14 Apr 2010 21:45:33 +0000

Also, how the hell did I ever live with out a real DVR? Man, this thing is great.

By: Brandon

Brandon — Sat, 10 Apr 2010 18:05:17 +0000

Awesome story! Another great example of how customers and companies are using the Internet to connect in ways that never would have taken tons of phone calls and endless frustration in the past.

- B