Comments on: New Wave Communications: The Worst ISP in America

By: Nick

Nick — Fri, 08 Mar 2019 18:29:58 +0000

By 2019 standards that is hilariously slow. Newwave is living a decade in the past as usual. My current 2019 speeds with an actual good ISP:

By: James T

James T — Fri, 08 Mar 2019 17:07:53 +0000

Decent, and pretty reliable, I pay for 100 down / 3 up and rarely have any issues… also this speed test was ran with a 1080P netflix stream playing on the TV

https://www.speedtest.net/result/8097616120.png

By: Matt

Matt — Sun, 04 Mar 2018 05:14:53 +0000

The data cap is simply the latest in a long string of poor decisions by this company in all of the markets that it services. Unfortunately, however, they do not seem to care about their reputation. They routinely ignore customer complaints, and in all of the markets that I personally deal in (as a travelling PC technician) they are generally regarded by most people as having low quality customer service, poor support, and frequent outages. I’ve had customers choose ADSL connections over the (supposedly faster) New Wave connections just to avoid the customer service nightmares and outages.

The fact that they’ve decided to cap data is just the nail in the coffin of whatever reputation they have left. If you live in an area where you have no choice, you are simply stuck though, and there’s no escaping it.

Actually finding a satisfied NW customer is fairly difficult. In 2016 and 2017 our corporate office (with a New Wave connection) was down over 8 times, one time for FOUR DAYS with a bunch of apologies. Repeated calls to tech support. The only thing I can say, is that their business tech support will show up on time, whether they actually fix the problem is another story.

By: Mark

Mark — Wed, 31 Jan 2018 00:10:17 +0000

Leave it to New Wave to get even worse after 7 years…

I received a notice today that my internet is now “faster”. I was “upgraded” from 50Mbps to 100Mbps. After checking the website, this letter neglected to mention that the plan is now capped at 300GB (from the previous 1TB) and the 5Mbps upload is now 3Mbps. (Somebody please correct me if I’m wrong, but last I checked, 3 is less than 5, which I believe would be more accurately described as “slower”) I carried the more expensive package previously solely for the faster upload speeds.

I’m not sure how this misleading marketing garbage passes as legitimate customer communication. Guess it just goes to show that net neutrality really does matter, because New Wave certainly does not have the customer’s best intentions in mind whatsoever. I can’t see what the future holds!

Also, I should mentioned the 3Mbps upload “upgrade” wasted no time taking effect. However, my 30Mbps down seems to be a tad short of the claimed 100Mbps…

By: Shannon myers

Shannon myers — Tue, 19 Sep 2017 07:04:12 +0000

The worst service ever! I call multiple times EVERY MONTH! I’ve had no success… I’ve had at least 2 supervisors hang up on me because I called them out on the multiple excuses and reasons they gave me in a single phone call which none of the information they had was correct…my question is why have tech support when they never can help you???? Plus they mostly have poor attitudes

By: Matt

Matt — Mon, 06 Mar 2017 10:34:55 +0000

I have had issues for about 3 years now with new wave. They initially dropped a temporary line down the side of my road going to the next houses a few hundred feet down. They left this lay in the road or in my yard for about two years with multiple calls to have it buried. Mowing the lawn was a chore. Each time you had to have someone hold there wire up so you could mow under it. Then they came and laid it in the road after complaints of it being in the yard for over a year. For the next year each time it got hooked on someone’s car which was generally the mail mans while trying to deliver mail it’d drag the wire and rip stuff out of the box at the road and my internet would be down. This caused so many outages it was out more then it was on. I’d call the hotline. I’d go into the main office and each time they’d blame it on the last technician saying the job was complete and that the wire had been buried. Fast forward another year… they put the wire into the ground however there contracted help put the wrong size conduit under the driveway believing they were just using the temporary orange wire that they had laying along the road. The larger diameter black main wire they bury down the road for miles wouldn’t fit in the conduit. The guy with the bucket truck stated he had to get them back out to put in a new conduit. Well three weeks and a few complaints later after losing internet service many times and they came out and reached across the drive. The wire was finally buried. There unused conduit still sticks up on either side of the drive. I was told by a lady named Belinda this job would finally be completed by the first of the year. The conduit, the flags, a roll of temporary wire, plus a wire sticking out of the ground they half dug up and bricks they dug up still remained. The internet still goes out about every two to three days with glitching going on continuously with Netflix and any other streaming service even when directly wired to the modem. The modem has also been changed as they tried to blame there poor service on it at multiple times. The issues aren’t caused by the modem or my wiring at my house. When my internet is out the internet for the next two houses which are the end of the line in my neighborhood are also out. This Belinda who is a district manager here in this area of Indiana near terre haute claimed I was lying. She ended up having notes placed on my account that only she was permitted to work on or make any service calls or any adjustments to my account. Since then you call the hotline and they say you have to talk to Belinda she is a manager in your area. Belinda is seldom available. Belinda has yet to fix the issues. I ended up re breaking my toe last spring when trying to pull there wire out of the road. They claimed that was my fault. That happened on the day that the mailman had it caught on his bumper and actually ended up snapping what appeared to be aluminum on the outside of the main burial drop causing the neighborhood to once again lose service. I’ve called the presidents hotline. It’s a recording. I never got an answer from that. What a waste of time that was. Once again just three days after the last time and hours spent buffering and internet is down again out here. I’ve only received good help and good repairs when I could put public posts on there Facebook account. Seems they’ve disabled that option. If anyone happens to have a direct line in to the president or Vice President feel free to share it. Maybe we could all potentially get some repairs done properly for once because this Belinda sure isn’t doing her job.

By: L Andrews

L Andrews — Mon, 12 Dec 2016 19:19:37 +0000

I guess I can join the other 80-some people who have problems with New Wave. I am also one who lives in an area with no choice of cable providers. I have also had problems with TV service and, now, am having problems with internet services which I recently signed up for. I do have to say that they do come out when they say they will and usually do fix the problem, though it often is just a temporary fix because I soon have problems again.
Another complaint I have against New Wave is that they do charge extremely high prices for their crappy services. I cannot add much to what everyone else has said about this crappy cable company because I have had pretty much all of the same problems.
I would be very happy if, like Amy said, New Wave is planning to sell out to another company. However, this does not guarantee the new company will be any better. New Wave, in my area, took over from Charter (another crappy cable company), but the service did not get any better, so. . .

By: Jason

Jason — Tue, 21 Jun 2016 03:02:47 +0000

We never had any problems with cma but to the day that new wave took over it went to crap but the last three months has been the worst we had 27 hours of Internet don’t even try talking to customer service that’s a joke or try to get a repair man I ask about a break on my bill and was told no it’s like going to a store and purchasing all your items and not getting them where we live we have no other option but it’s funny when cma was our provider never had any problems except for a storm or high wind they even went up on our bill we pay for Service and get nothing trust me new wave sucks in every category of their Company : Enterprise,MS

By: Amy

Amy — Tue, 26 Apr 2016 12:24:54 +0000

& to the reply above about not configuring routers correctly is a load of crap. Starters at other cable companies you do not have to continue to mess with the router or generic BS like that. Like I mentioned my kids father was an installer for this generic company & he’s constantly fixing my equipment & BTW my internet goes out everyday around noon & it appears a little funny each day it will do this around the same time. I have cable & internet loss guaranteed a couple days a week & I live in town here in BrownCounty, but there is always a excuse & I feel I should be refunded each & every time I am without service. No on demand is pathetic enough lol.

By: Amy

Amy — Tue, 26 Apr 2016 12:16:14 +0000

I tried posting a reply on their reviews on other websites & it will not allow me or state that conversation closed. I HATE this cable service very much. My kids dad used to work for this company & he was a pretty smart cable installer (still is) if it weren’t for him I’d be without cable all of the time. Its ridiculous the things he has to fix for me because they WILL NOT! They state they’ll send someone out, but never do or the guy they send out knows nothing & fixes NOTHING. I pay $290.00 a month for the WORLDS most crappiest cable/internet & I am sick of it. My cable keeps going up & we are not renting movies here either. I am still a paying customer here NEW WAVE & just because he was an employee (who they wrongly termenated) does not mean they can jack up my service prices that high. They fired him with not much of an excuse & that pathetic manager Mike Burns (which of whom is a liar & a fake, only fixed the problem of a smart, intelligent customer because he went big & complaint on the internet, otherwise they would have never fixed the issue because they’re all idiots at this cable company) does not mean jack up the cable cost. F.Y.I people this company is planning on selling out to another company within the next year or two. They tell their employees once they do they’ll all get (depending on how long you have worked for their wonderful company, but then fire any employee over a certain time frame so they cannot reap any bennifits verbally offered) 10-30% of what the company sells bonus lol… Righhht. This company knows their fire laws in the state of good ole Indiana (a place where hard working residents have no rights & the hire/fire law is pathetic). I’m not rambling because I am mad at the whole fire my kids father (bc it was the best thing they did, due to he makes more money now then that worthless General Manager Mike Burns) I’m rambling because I’m am so fed up with paying high prices for literally shit. You would think for $290 a month I’d have all the HD channels, all the movie channels, & all the basic & family channels. NOPE!!!!! I DO NOT have cinemas, or all the HD channels, or ALL the basic. This place is a rip off. When I was in Comcast/xfinity area I paid less, had ondemand (which this sad company does not), more channels, faster internet & better quality professional workers & on call staff. This place needs help. Not a GM like this who does not fix problems until someone has spread them for the entire world to see. I’m moving soon in an xfinity area & I am so thankfu .