Comments on: Acer support can go pound sand

By: Nick

Nick — Mon, 08 Feb 2010 13:02:06 +0000

Hahaha! That is fantastic Dave.
Funny how you can’t get any service out of them for 2 months, then all of the sudden when they want something of you, they won’t leave you alone.
If I were you, I would ignore them for the rest of time.
Consider your bonus payment retribution for the rest of us that have been royally screwed over by Acer’s “customer support”.

By: Dave

Dave — Mon, 08 Feb 2010 12:38:02 +0000

Hi guys,
Just to give you all a bit of hope. I rang every day and sent emails every day for about two months. As they could not give me a date for the return of my faulty lap top I insisted on a refund under the 1979 sales of goods act,(not fit for purpose and faulty). Guess what< I got the refund, twice!!!!! So guess who's ringing me twice a day looking for me to refund their money? Do you think I should give it back???? Not talking their calls………just letting them know what its like when the shoe is on the the other foot. Dont give up, get a contact name andkeep sending emails etc, become a right pain in the arse, it's the only way.

By: Nick

Nick — Fri, 06 Nov 2009 17:28:57 +0000

It’s pathetic that in 7 months Acer hasn’t been able to turn around it’s horrid customer service. Honestly though, I am not surprised. Acer doesn’t care about it’s customers. Once they have your money, you can go f-off for all they care.
Since posting this I have been consistently recommending people to stay away from Acer and have not sold a single Acer product.
Don’t forget, tell your friends to STAY AWAY from horrible Acer products as well!

By: Dave

Dave — Fri, 06 Nov 2009 16:24:27 +0000

Hi Guys,
Having read the above I have to agree that if Acer gave me a laptop, I would not even use it as a door stop. It’s off being repaired again and I’m sure they will do the usual reinstall, one size fits all repair fix. Cannot get anyone on the phone, leave messages and no one gets back to you. Can’t wait to get it back (again) so I can go back to the shop I bought it from, kick up a fuss and sit outside the door until I get a refund (due to unfit for purpose) or a new anything but Acer lap top.

By: Nick

Nick — Tue, 21 Jul 2009 12:27:35 +0000

Sounds like Acer is headed in the right direction. Getting worse and worse by the day.
Since my horrible experience I have successfully avoided selling a single Acer machine. I recommend other brands to my clients now as a direct result of Acer’s complete lack of support.

By: Insider

Insider — Tue, 21 Jul 2009 11:29:57 +0000

Acer just released all temporary employees and permanent employees up to 30 people. Place is empty, and they kept all indian techs and hired more indian techs overseas. This occured the third week of July.

By: Tom

Tom — Thu, 11 Jun 2009 18:05:23 +0000

Direct line to Level 2 tech support For Acer, Gateay and Emachines
254-298-4000

By: Ariel

Ariel — Fri, 08 May 2009 18:54:57 +0000

I’ve had the same experience… Although with a system that *was* under warranty. Had a Seagate hard drive on which the firmware was bad (eventually Seagate resolved the issue, with no hassle).

I never was able to talk to a real human, the automated phone system mentioned above gave me a dead end *with* a good S/N under warranty, and all I ever got back from the “email” support were canned responses asking if the hard drive was plugged in.

I will never recommend Acer to a single client ever again. Ever.

By: Nick

Nick — Wed, 15 Apr 2009 15:25:48 +0000

Another satisfied Acer customer!

Thanks for your comment Ulrika

By: Ulrika

Ulrika — Wed, 15 Apr 2009 13:17:49 +0000

I bought Acer 9920G laptop 3.5 months ago and was generally quite pleased with it so far.

However, last week and switched it on and got this message upon load up:
PXE-E61: Media test failure, check cable.
PXE-M0F: Exiting Broadcom PXE ROM.
Operating System not found.

Well, I got a bit worries, googled this on my other computer, some other forums mentioned that it could be due to the Hard Disk failure.

Anyway, I took it back to the shop where I brought it from, the techy guy powered the laptop and it worked fine (???). He said it might be due to some loose wire inside that got back into place whilst I was carrying it to the shop.

I was quite relieved, took the laptop back home, powered it and got the same error message as before!!! I unplugged the whole thing again, carried it around the house and it was working again (just).

I then called Acer support line and spoke to the rudest man on Earth. I explained what happened and he said it was due to the loose hard drive. I asked if I could send the laptop back to them so someone could have a look at it and fix the loose hard drive. He said I would have to pay for this because the laptop was working at this current moment. I told him that the laptop was only 3.5 months old and still under warranty and I should not pay for fixing any manufacturing defects. He then said that it was not Acer’s fault because I did not buy the laptop from them but from the shop. When I said how it was shop’s fault that they receive faulty products from the manufacturer, he told me that he could not help me because “operating system going missing” is a software issue and nothing to do with Acer.

This is the most appalling customer service I have ever witnessed – it’s absolutely shocking!